Delivery policy

The products presented on our website are not available in Brazil and are sent directly from our manufacturers located abroad. The estimated delivery time for products is 5 to 15 business days, and there may be variations in the deadline by the Post Office, the Federal Revenue Service and possible problems with postal strikes, in addition to other factors beyond our control. Another important piece of information is that the products arrive in Brazil at customs inspection in Curitiba, and are only subsequently sent for delivery to the destination cities. All purchases have a tracking code that will be sent to the customer's email within a period of up to 7 business days that can be tracked from departure from the country of origin to arrival at your home. Delivery is always made by the Post Office, however, in some cases, such as an absent recipient, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to collect the products at the branch closest to the address provided. If the order is for 2 or more products, they may be sent separately and a tracking code will be issued for each product. As it is an international order, tracking information on the Correios website may occur within 7 working days after the tracking code is provided. Filling in the delivery address must be reviewed by the buyer before confirming purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the customer's sole responsibility. In case of unsuccessful attempts, it will be available at the agency for collection, but if not, it will be returned to the sender abroad. After confirmation of resend, the delivery period will be valid from the date of this confirmation, which will be recorded in the order record. In case of resending, the new delivery period will apply. If you have any questions regarding deadlines, our team will always be available via email contato@elegioo.com. When making a purchase, the customer will comply with the conditions and standards determined by the Company.