Our biggest commitment is to your complete satisfaction. If you chose your product in our online store, but upon receiving it, found that there was a manufacturing defect, or were even dissatisfied with the product purchased, we guarantee your right to exchange or return as provided for in the Consumer Protection Code . Remembering that the first step in exchanging or returning is to contact our Customer Service Center via email contato@elegioo.com. Our team will instruct the customer on how to exchange or return the product. As soon as we receive the package, we will analyze it to confirm that everything is in accordance with the item's return conditions. After confirmation, our service team will contact you and in this case you will be able to choose between: 1. Exchange for any product that is available in our stock. 2. Receive a refund of the amount spent on the products.